Privacy Policy

Who This Policy Covers

This policy explains how DY Cleaning Services handles personal information collected through this website. It applies when you request a quote, leave a review, contact the business, use the gallery or map features, or browse the website.

Information We Collect

• Your name, email address, phone number, selected service, and message when you request a quote.
• Your name, location, star rating, and review content when you submit a review.
• Contact details you provide when contacting the business by phone, email, WhatsApp, Messenger, or social media.
• Technical information such as IP address, browser details, device information, and basic website security logs.

How We Use Your Information

• To respond to quote requests and customer enquiries.
• To arrange, provide, and follow up on window cleaning and related services.
• To review, approve, and display customer reviews where consent has been given.
• To protect the website from spam, fraud, misuse, and malicious traffic.
• To maintain website content, service listings, gallery images, and business contact details.

Legal Bases

Personal information is handled where it is needed to respond to your request, take steps before providing a service, perform a service, meet legal obligations, protect the website, or pursue legitimate business interests such as managing enquiries and customer reviews. Where a review is submitted for website publication, consent is requested before submission.

Third Party Services

This website uses trusted service providers to operate securely and respond to enquiries. These may include hosting providers, Cloudflare Turnstile for spam protection, Brevo for SMTP email delivery, Google Fonts, embedded Google Maps, and social platforms linked from the website. Those providers may process limited technical data when their services are used.

How Long Information Is Kept

Quote enquiries are kept only as long as needed to respond, provide services, and keep reasonable business records. Reviews may remain on the website until removed or no longer relevant. Technical logs are kept for security and troubleshooting for a limited period determined by the website hosting and application setup.

Your Rights

You may ask for access to your personal information, correction, deletion, restriction, or to object to certain processing. You may also ask for a published review to be removed. If you are unhappy with how your information is handled, you can raise a concern with the UK Information Commissioner's Office.

Security

Reasonable security measures are used to protect this website, including form protection, spam checks, secure request validation, and server-side validation. No website or email system can be guaranteed completely secure.

Contact

To ask about this policy or your information, contact dywindowcleaning@icloud.com or call 07445 990975.